Core Values

Our core values are what support our vision, shape the culture and reflect what our company values stand for. They are the essence of our company’s identity.

Simplicity & ease of approach

We are constantly focusing on innovating. Customer behavior and expectations are dynamic, hence we constantly re-evaluate and understand the customer journey and provide a simple and effective experience to them.


  • Be willing to help customers and be attentive to their needs.
  • Be involved and proactive.
  • Consider the customer in all we do in order to build long-term customer relationships.


In a diverse work environment like ours, we respect and appreciate differences in ethnicity, gender, age, physical abilities, sexual orientation, education and religion amongst individuals of the organisation. We all contribute with diverse perspectives, experience, knowledge and culture.


Our people and customers take pride in the fact that they are associated with RIV not just for the honesty and courage they get to see but also for the traits of unselfishness and self-discipline


Our customers and employees rely on us to help them be successful now and in the future. Dependability is the foundation upon which we build strong relationships with customers, employees, and communities.